MONEY BACK GUARANTEE & RETURN POLICY

 

We promise to exchange or issue you a refund for any item/s that you are not completely happy with. If you are dissatisfied with any merchandise for any reason, simply return the product within 60 days of receipt for a full refund of your purchase price & shipping! Please email us at info@cocooil.com.au to let us know what the issue is and we’ll be happy to assist. Unauthorized or hand delivered returns will not be accepted.

 

Conditions that need to be met to be eligible for a refund include:

 

  • (a.) you provide original COCOOIL receipt/ proof of purchase
  • (b.) the items are returned within 60 days of purchase

SHIPPING

 

FREE Shipping for all orders over $50

 

$9.99 Shipping charge for all orders under $50  (With the exception of Special Bundle Offers that Include Shipping)

Once payment has been received, we process and ship your order as soon as possible. In general, please allow 1-3 business days for order processing. All shipping timeframes are an estimate only and we are unable to guarantee delivery or shipment dates. Orders are shipped to the delivery address as entered by you when your order is placed.

 

Your order will be processed and shipped from our St. Petersburg, Florida location. On the rare occasion the warehouse closest to your location is out of stock of the products ordered, we will ship your order from the next closest location.

 

You will receive an email confirming your order shortly after the order is placed. If you don’t receive this email confirmation, please double check any spam folders.
Please carefully check all shipping details listed are correct prior to completing your order. Once your order has left our warehouse we are unable to make any changes to this.

 

We cannot guarantee delivery times. Targeted delivery times in the United States are 2-7 business days.

 

We are not liable or responsible for missing parcels due to an incorrectly entered postal address.

 

We are not liable for missing parcels if you do not pick your package up from your local post office after delivery has been attempted & if we receive your shipment once there is a return to sender you will incur the cost of a new full delivery charge.

 

If you have questions regarding this Online Returns Policy or wish to return your items, please email info@cocooil.com.au. We’ll be happy to help you!

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